This policy explains how cancellations and refunds work for SmartBiz AI subscriptions at
smartbizai.in.
1. Currently free
SmartBiz AI is currently free to use, for every business — no trial clock, no
card, no charge. Nothing is billed today, so there is nothing to refund. The rest of this page
describes how cancellation and refunds would work if we introduce paid plans in the future.
2. Nothing is auto-charged
We do not auto-debit your account. If paid plans are introduced, you would pay only when you
actively choose a plan and complete payment via Razorpay — never automatically.
3. Cancellation
If you are ever on a paid plan, you can stop using the Service at any time. Because plans are
prepaid for the period you chose, cancelling stops future renewals; your current paid period
continues until it ends. You can export your data before or after cancelling.
4. Refunds
- Monthly plans, if introduced, would be billed in advance. The current month is non-refundable once paid, but you keep full access for that month and can cancel to prevent the next charge.
- Annual plans, if introduced, would include a 7-day cooling-off period from the date of payment. If you are not satisfied, contact us within 7 days for a full refund (provided the account has not been used in a manner inconsistent with evaluation). After 7 days annual fees would be non-refundable, but you could cancel to stop the next year's renewal.
- Billing errors — if you were ever charged incorrectly (e.g. a duplicate charge or a charge after cancellation), or a sustained fault on our side prevented you from using the Service, contact us and we will investigate and refund any verified erroneous charge.
- Approved refunds would be returned to the original payment method via Razorpay, typically within 5–7 business days of approval.
5. How to request
Email support@smartbizai.in from your registered
address with your business name and the payment reference. We aim to respond within 3 business days.