This policy explains how cancellations and refunds work for SmartBiz AI subscriptions at
smartbizai.in.
1. Try before you pay
Every new account gets a 3-month free trial. You are not charged during the
trial, so you can evaluate the Service fully before paying anything.
2. Nothing is auto-charged
We do not auto-debit your account. You pay only when you actively choose a plan and complete
payment via Razorpay. If you do nothing at the end of the trial, the service simply pauses — no charge.
3. Cancellation
You can stop using the Service at any time. Because plans are prepaid for the period you chose,
cancelling stops future renewals; your current paid period continues until it ends. You can export
your data before or after cancelling.
4. Refunds
- Monthly plans — billed in advance. The current month is non-refundable once paid, but you keep full access for that month and can cancel to prevent the next charge.
- Annual plans — a 7-day cooling-off period from the date of payment. If you are not satisfied, contact us within 7 days for a full refund (provided the account has not been used in a manner inconsistent with evaluation). After 7 days annual fees are non-refundable, but you may cancel to stop the next year's renewal.
- Billing errors — if you were charged incorrectly (e.g. a duplicate charge or a charge after cancellation), or a sustained fault on our side prevented you from using the Service, contact us and we will investigate and refund any verified erroneous charge.
- Approved refunds are returned to the original payment method via Razorpay, typically within 5–7 business days of approval.
5. How to request
Email support@smartbizai.in from your registered
address with your business name and the payment reference. We aim to respond within 3 business days.